ODRS
Dispute Resolution
Customers can conveniently register disputes through various omni-channels: Mobile Banking, Internet Banking, Corporate website, IVRS, Email, & Branches.
The ODR Solution is an independent module designed for seamless integration with a bank’s existing dispute management systems. A comprehensive and efficient approach to dispute resolution, it enhances the customer experience and ensures the timely handling of disputes by leveraging the bank’s existing systems and channels.
ODR serves as a front-end, single-integrated solution, providing customers with the capability to register disputes (if desired).
It allows users to access dispute status from any channel, regardless of where the dispute was originally raised, offering a unified and user-friendly experience.
Our solution seamlessly exposes and consumes APIs from respective channels to ISG’s ODR system, ensuring smooth communication and data exchange.
Seamless API integration connects easily with channels and core apps, enabling versatile access and efficient, channel-specific dispute resolution.
The status of each resolution is readily accessible through ODR.
Register disputes, verify their status, and escalate them if resolution is not achieved within the defined TAT (Turnaround Time).
The system serves as a centralized hub for efficiently handling all digital transaction disputes, simplifying the process for both users and administrators.
The ODR solution integrates with core banking, mobile apps, & other platforms. It’s fully RBI-compliant & its built-in escalation module ensures timely resolution.
Our ODR system offers a transparent, rule-based, & user-friendly platform designed to resolve customer disputes with minimal manual intervention. With an unbiased approach, it ensures efficient handling of grievances and quick escalation to key stakeholders when needed. The proactive escalation module guarantees timely resolutions. It seamlessly integrates with apps via SDK like your Corporate Website, Bank Branch Portal, & Bank Reconciliation System, enhancing operational efficiency and customer satisfaction.
In-Solutions Global Limited
+(91)22 4090 5300, +(91)22 4090 6300
hello@insolutionglobal.com
14th Floor, RTech Park, Nirlon Knowledge Park, Western Express Highway, Goregaon, Mumbai - 400063
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